ZCG manufacture RF solutions for a wide range of industries. We entrust the delivery of our products to a range of available courier companies, both domestically and internationally. ZCG as standard dispatch your order by either TNT/Fedex, MyTOLL or Australia Post as they have the largest courier networks/delivery accessibility within Australia. Alternatively you can specify your own courier company and/or courier account.
Below are instructions explaining how you can track the progress of your goods during transit via TNT, Toll or Australia Post.
Please note: ZCG tries to ensure your parcel/consignment is delivered on time and to the correct location in perfect condition. However we cannot be held responsible for delivery restraints of courier companies and courier company issues. Our dispatch department are willing to assist you in locating, tracking or rectifying a courier issue if required.
Enter the TNT/FedEx Consignment Number into the ‘TRACK A PACKAGE’ box on screen and then click the ‘Track’ button.
If these details are not sufficient, or your goods have not arrived within a reasonable time, telephone TNT National Customer Service direct on:
13 11 50
If the link to left is unavailable, please click here
Enter the MYTOLL Consignment Number into the box on screen and then click the ‘SUBMIT’ button
If these details are not sufficient, or your goods have not arrived within a reasonable time, contact MyTOLL Customer Service direct on:
1300 865 655
Enter your Australia Post tracking Number into the ‘Track an Item’ box on the ‘Australia Post track your item tool’ screen and then click the ‘Track’ button.
If these details are not sufficient, or states no tracking number information available, please leave it 24 hours for their system to update. If your goods have not arrived within a reasonable time, or by the stated time on the tracking site, contact Australia Post Support here.
If the link to left is unavailable, please click here
YOU MUST CHECK THE CONDITION OF YOUR GOODS UPON ARRIVAL.
When insured goods arrive at their destination, before signing the Delivery Docket, it is your responsibility to check that all items are present and in good condition. If anything is found to have been damaged in transit, or is missing, make appropriate notes on the Delivery Docket prior to signing, if damage is severe, DO NOT SIGN the receive documentation, contact ZCG immediately. Take photographs if you can and contact ZCG with phone (03 5157 1203) or email sales@zcg.com.au with all information.
IF DAMAGE DURING TRANSIT HAS OCCURED – CONTACT ZCG
Please instruct your staff at the destination address accordingly prior to the arrival of goods.
Ask the carrier to wait while you open packages and check the contents. This is an important requirement under the Terms and Conditions of sale
If this check is not done, then any subsequent warranty/replacement claim will be rejected. ZCG will not take any responsibility for products signed for as being received in good order and condition, but later found to be damaged or missing click here for our Terms and Conditions of Sale