ZCG will dispatch your order by TNT or TOLL IPEC or customer specified courier. Here are instructions explaining how you can track the progress of your goods during transit via TNT or Toll IPEC.
Enter the TNT Consignment Number into the ‘TRACK A PACKAGE’ box on screen and then click the ‘Track’ button.
If these details are not sufficient, or your goods have not arrived within a reasonable time, telephone TNT National Customer Service direct on…
13 11 50
Enter the TOLL IPEC Consignment Number into the box on screen and then click the ‘SUBMIT’ button
If these details are not sufficient, or your goods have not arrived within a reasonable time, telephone TOLL IPEC Customer Service direct on…
1300 865 547
YOU MUST CHECK THE CONDITION OF YOUR GOODS UPON ARRIVAL.
When insured goods arrive at their destination, before signing the Delivery Docket, it is your responsibility to check that all items are present and in good condition. If anything is found to have been damaged in transit, or is missing, make appropriate notes on the Delivery Docket prior to signing. Take photographs if you can. They will be helpful.
Then contact your local ZCG office.
Please instruct your staff at the destination address accordingly prior to the arrival of goods.
Ask the carrier to wait while you open packages and check the contents. This is an important requirement under the Freight Insurance conditions.
If this check is not done, then any subsequent insurance claim will be rejected. ZCG will not take any responsibility for insured products signed for as being received in good order and condition, but later found to be damaged or missing.